Appointments & Home Visits
The practice operates an appointment system only, with one appointment per person. We are continuing to experience unprecedented demand on the primary care services both locally and throughout the region.
We remain committed to delivering the highest standards of care for the population we serve in Carryduff Surgery and we thank you for your ongoing understanding as we work to ensure that we safely manage several hundred requests for clinical input every day.
Please note that if you are on holiday outside Northern Ireland, the Doctors’ medical insurance does not allow them to consult or advise you, even by telephone. You need to seek medical attention from a local Pharmacy or Doctor.
routine Appointments
Routine telephone appointments will be released each day at 11am. These will be available to book on-line, 1 week in advance, using the patient access portal. If you are unable to book on-line, please call reception at 11am and our admin team will also be able to book these for you.
There will be a number of routine appointments released each week day. We are aware that this means you may need to try several days in a row to get an appointment and we apologise for this in advance. Please note there are a number of self-refer & direct care options listed on our website.
Due to the nature of telephone clinics, you may not receive a call at the specific time stated on your appointment booking. Please be available to take the call between 9-1pm for a morning appointment or between 2-6pm for an afternoon appointment.
If you need help setting up your patient access please contact reception after 11am. Under 18’s do not have patient access so if you need an appointment for your child, please book it in your name and put a message in the booking area.
Please note children under 14 should be accompanied by an adult.
Smear appointments and Contraceptive Pill Checks. If you have been advised to book a contraceptive pill check or have been contacted by Public Health to advise that you are due a smear test, you can now book these using the Online booking portal below.
Please ensure you cancel any appointments that you no longer require.
Urgent Appointments
If you feel that your condition requires an urgent appointment, please ring the surgery as early as possible. An urgent appointment is a 5 minute appointment with an appropriate healthcare professional to discuss one condition only.
The administrative team are trained to provide care navigation guidance and have been asked by the GPs to obtain information about your issue for triage purposes. Patients booking an urgent appointment should be available to come in for a face to face appointment that day if required.
Home Visits
If possible please try to telephone reception before 10:00am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.